What if the device is offline

  1. Ensure device is powered on.
  2. Please check if the network is stable.(Check method: put the phone or Ipad besides your device and make sure they are in the same network environment, try to open a website to judge if the network can be used.)
  3. Confirm whether the home Wi-Fi network is normal, or whether the Wi-Fi name and password have been modified. If so, remove the device and add it again. (Device Removal Method: Open the App and enter the device control page, click “...” button which is on the top right corner, click on the bottom of the page "remove device")
  4. Please try to restart the router, wait 3 minutes and observe the status of the device;
  5. If all is normal, please go to the control page of the device, click on the "..." button in the upper right corner, and then click on the "Send Feedback" to write the problem you encountered, and provide you Router model, we will handle it ASAP.