Unable to control the device remotely, the function not effective after control

Couldn’t control device by app, it might be the reason of bad network environment or device is offline.

  1. Ensure device is powered on
  2. It is recommended that you keep the APP open for about 3 minutes, and observe  whether the device is still online.
  3. If it’s still online, please put the phone besides your device and make sure they are in the same network environment, try to open a website to see if it’s the problem of network
  4. If device is online and network is good, but still can’t control device, please go to the control page of the device, click on the "..." button in the upper right corner, and then click on the "Send Feedback" to write the problem you encountered, and provide you Router model, we will handle it ASAP.