Failure at connecting Wi-Fi (add device failed) how to troubleshoot

Please note when adding device:

  1. Confirm device is powered on.
  2. Confirm device is waiting for network configuration.
  3. Confirm that device, smartphone and router are as close to each other.

  1. Make sure the network function of router and smartphone are unblocked.
  2. Confirm the entered router password is correct.
  3. Confirm adding device is under 2.4 WIFI channel. Enable the broadcast and not allow to hide Wi-Fi

  1. Confirm that router’s encryption method is WPA2-PSK and authentication type is AES, or both are set up as automatic.
  2. Confirm your Wi-Fi name only contains letters and numbers,eg:abcd1234.
  3. If router’s connected devices reach the amount limit. Please try to turn off some devices’ wife function and configure again.
  4. If router enables MAC address filter, please try removing the device from MAC filter list and make sure router is allowing device to be connected