After the device is connected, it can be controlled at the same location, but can't be remote controlled by the phone when change to another location or other network environment.

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If the device encounters such a situation, it may be the reason that the device and cell phone are connected to the same LAN, but not connected to the Internet.

• Please put the phone besides your device and make sure they are in the same network environment, try to open a website to see if it’s the problem of network
• If you cannot access the network, it is recommended to restart the router.
• If above problem occurs when device is connected to the network, please go to the control page of the device, click on the "..." button in the upper right corner, and then click on the "Send Feedback" to write the problem you encountered, and provide you Router model, we will handle it ASAP.